Safety & Trust
How PROMFREE protects your deals, money, and data
How Escrow Works (in development)
Lock
Client makes payment — funds are held by a licensed payment partner (not the platform) and unavailable to the freelancer until work is completed
Work
The freelancer works. Both parties see the order status in real time
Release
After work is accepted, funds are instantly transferred to the freelancer. In case of dispute — support reviews the case
Profile Verification
Up to 6 levels of verification: email, phone, photo, document, skills. The higher the level — the more guarantees
Level 1
Basic
Email confirmed
Level 2
Starter
Email + phone confirmed
Level 3
Verified
Email + phone + profile photo
Level 4
Trusted
Identity verified by document
Level 5
Expert
Expert: skills verified
Level 6
Top Profile
All 6 checks passed — top profile
Dispute Resolution
If there is a disagreement, either party can open a dispute. Our support team reviews each case individually and makes a fair decision
Platform Guarantees
In an escrow deal, payment is held by the payment provider and released to the freelancer only after the work is approved. In a direct deal, the parties pay each other directly.