Dispute Resolution Policy

Company: PROMFREE LLC, identification number in the Entrepreneurial Register of Georgia: 445849486, Georgia (hereinafter — the Company).

This Dispute Resolution Policy is an integral part of the Agreement for Specialists and Organizations (public offer) and the Personal Data Processing and Privacy Policy.

The Company strives for the amicable and fair resolution of all disputes and disagreements arising between users of the Service (Specialists and Clients), as well as between users and the Company.

All disputes are resolved in accordance with the legislation of Georgia, taking into account the principles of good faith, reasonableness, and fairness.

Stage 1. Internal settlement (mandatory stage).

A user who believes their rights have been violated is obliged first to contact the other party to the dispute (the Specialist or the Client) through the Service’s messaging system or personal account, setting out the claim and proposing an amicable settlement. The deadline for responding to a claim is 5 (five) business days.

Stage 2. Contacting the Company’s support service.

If the dispute is not settled at the first stage, the user has the right to contact the Company’s support service through the feedback form in the personal account or via the indicated contacts. The Company reviews the request within 10 (ten) business days and proposes solutions.

Stage 3. Mediation (with the consent of the parties).

With the mutual consent of the parties, the dispute may be referred to mediation (internal or involving an independent mediator). Mediation is conducted on a confidential basis.

Stage 4. Consideration of the dispute by the Company (for disputes involving the Company).

In disputes between a user and the Company, the Company makes a decision based on the evidence provided, correspondence, Service data, and applicable law. The Company’s decision is binding on the Company but does not limit the user’s right to go to court.

Stage 5. Court proceedings.

If the dispute is not settled at the previous stages, either party has the right to go to court at the Company’s location — Batumi, Georgia. The dispute may be referred to court after 30 (thirty) days from the date the Company received the written claim, unless other timeframes are established by law.

In the case of disputes related to personal data processing (including complaints about profiling, refusal of access to data, breach of confidentiality), the Company applies special procedures in accordance with the Law of Georgia “On Personal Data Protection” of 2023.

The user has the right to contact the Company’s DPO directly on matters of personal data processing.

The Company reserves the right to restrict access to the Service or apply other measures with respect to users who systematically submit unfounded, offensive, or abusive complaints and claims.

The Company’s decisions on disputes are not binding on a court and do not limit the right of any party to seek judicial protection.

This Policy may be amended by the Company unilaterally. The new version takes effect from the moment it is published on the Service.