Paid Services and Payment Terms

Annex to the Agreement for Specialists and Organizations and to the Service Use Agreement (for Clients)

Company: PROMFREE LLC (შპს „PROMFREE“), identification number in the Register of Entrepreneurs and Non-Entrepreneurial (Non-Commercial) Legal Entities of Georgia: 445849486, date of registration: 15.07.2026.

Legal address: Georgia, Batumi, Giorgi Leonidze St., N 4, building N2, floor 6, apartment N75.

Phone: +995 568 862 381.

Email for claims, official requests and personal data processing matters: stepan@promfree.com.

Support email: support@promfree.com.

1.1. This document defines which paid services PROMFREE LLC (hereinafter — the Company) provides to users of the website promfree.com and the PROMFREE mobile applications (hereinafter — the Service), how they are paid for, and from what moment they are deemed rendered.

1.2. Use of the Service is free of charge: registration, the profile, posting orders and services, responses within the free limit, chat, reviews and disputes require no payment. Paid services are additional features that the user purchases at their own choice.

1.3. The paid services of the Service are not related to payment for the Specialist’s work. Payment for the work is made by the Client directly to the Specialist, outside the Service, in the manner agreed by the parties themselves. The Company does not accept, hold or transfer this money and does not act as a payment or tax agent of the parties.

1.4. This document is an integral part of the Agreement for Specialists and Organizations and the Service Use Agreement (for Clients). Refunds are governed by the Refund and Cancellation Policy.

• Premium plan. Available to: Client, Specialist, organization — under the plans for their role. What the user receives: Extended features of the Service for the paid period. The set of features of each plan is published on the «Pricing» page (promfree.com/pricing) and in the interface before payment. For the Specialist, the Premium plan includes responses without the restriction of the free limit. When deemed rendered: At the moment the plan is activated in the personal account.
• «Top» promotion Available to: Specialist (services), Client (orders) What the user receives: The listing is displayed above the others in its section during the paid period. When deemed rendered: At the moment the promoted listing starts being displayed.
• «Highlight in colour» promotion Available to: Specialist (services), Client (orders) What the user receives: The listing is highlighted in colour in the list during the paid period. When deemed rendered: At the moment the highlighted listing starts being displayed.
• Paid response. Available to: Specialist. What the user receives: Sending a response to an order in excess of the free daily limit (section 4). When deemed rendered: At the moment the response is sent to the Client.
• Order commission. Available to: Specialist. What the user receives: The Company’s remuneration for an order found using the Service (section 5). When deemed rendered: At the moment the order is completed.

2.1. The Company has the right to introduce new paid services, change the composition and terms of existing ones, and discontinue their provision. Changes are published on the Service at least 5 (five) calendar days before they take effect and do not affect services paid for before that date.

3.1. Premium plans differ by role (Client, Specialist, organization and other roles available on the Service) and by period. The price and period of each plan are indicated on the «Pricing» page and in the interface before payment.

3.2. The Premium plan is not renewed automatically. Upon expiry of the period, the plan’s features are disabled; the user may pay for a new period. The Company does not debit money without the user’s separate confirmation.

3.3. Promotion applies to a specific listing (service or order) for the selected period. If the listing is unpublished, sent for repeat moderation, or the order is completed before the promotion period expires, the period is not extended and is not transferred to another listing.

3.4. The Company may provide promotion free of charge as part of promotional campaigns and the «Promote us» programme (in exchange for posting information about the Service). The terms of such campaigns are published on the Service; the same rules apply to free promotion, except for payment.

3.5. Premium and promotion increase the visibility of the profile and listings but do not guarantee receipt of orders, responses, views, messages or replies from other users. The absence of results is not grounds for a refund.

4.1. The Specialist may send a certain number of responses to orders per day free of charge (hereinafter — the free limit). The size of the free limit is set by the Company and published in the personal account; as of the date of this version, it is 20 responses per day. The limit is reset at 00:00 UTC.

4.2. After the free limit is exhausted, the Specialist may send a response for a fee. The cost of a paid response is 10% of the price the Specialist indicates in the response and is paid before the response is sent. The amount is calculated and shown in the interface before payment.

4.3. For an order to which a paid response has been sent, the order commission (section 5) is not charged to that Specialist.

4.4. The price in a paid response may subsequently only be reduced; it is not possible to increase the price or change the currency of the response. The difference upon a price reduction is not refunded.

4.5. The free limit does not apply (responses are free without restriction) to Specialists with an active Premium plan, nor to responses to orders with the «Secure Deal» once it is launched.

4.6. A paid response is deemed a rendered service at the moment it is sent. The Client’s reply, the choice of another Specialist, or cancellation of the order after the response has been sent are not grounds for a refund. If a response has been paid for but was not sent because the order was closed, the money is refunded in accordance with the Refund and Cancellation Policy.

5.1. The commission is the Company’s remuneration for an order the Specialist obtained using the Service. The commission rate is set by the Company as a percentage of the order price and is published on the «Pricing» page and in the interface: when responding and when creating a service, the Specialist sees the calculation «Amount — Commission — You will receive». As of the date of this version, the commission rate is 0%.

5.2. The commission is calculated on the order price fixed when both parties confirm the start of work, and is accrued at the moment the order is completed (acceptance of the work by the Client). At a rate of 0%, no commission is accrued.

5.3. At a rate above 0%, the Specialist pays the accrued commission through the payment provider or from the Balance within 10 (ten) calendar days of accrual. Until the commission is paid, the Company has the right to restrict the sending of new responses and the publication of the Specialist’s services.

5.4. The Company gives notice of a change in the commission rate at least 5 (five) calendar days before it takes effect, via the personal account and by email. The new rate applies to orders for which the start of work is confirmed after it takes effect.

5.5. No commission is charged on orders to which a paid response has been sent (clause 4.3) or on orders cancelled before completion.

6.1. The Balance is the user’s prepayment for the paid services of the Service. The Balance is not electronic money, a bank account, a deposit or a payment instrument; no interest accrues on the remainder; transfer of Balance funds to other users and withdrawal to a bank account, card, e-wallet or cryptocurrency are not provided for.

6.2. Top-up of the Balance is not currently available.

7.1. Payment is made by bank card through the payment provider whose name is indicated on the payment page. Card details are entered only on the payment provider’s page; the Company does not receive or store them. The payment is confirmed by the payer’s bank (including using 3-D Secure, if the bank applies it).

7.2. Prices are indicated in the currency shown on the «Pricing» page and on the payment page and include all applicable taxes. If the payer’s bank processes the transaction in a different currency, conversion is performed at the rate and under the rules of the payer’s bank; the Company does not control the rate.

7.3. Before payment, the user sees the name of the service, the period and the price, and confirms that they have read this document and the Refund and Cancellation Policy and agree that the service is rendered immediately after payment.

7.4. After successful payment, the service is activated automatically, and a payment confirmation is sent to the account’s email address. The payment history is available in the personal account.

7.5. Paid services may be paid for only by users who have reached the age of 18. By paying for a service, the user confirms that they are using their own card or have the right to use it.

7.6. Paid services are not sold or paid for in the PROMFREE mobile applications. Services paid for on the website are also valid in the applications.

8.1. If the user’s account is restricted or blocked for a breach of the Agreement, the Communication and Moderation Rules or the Prohibited Content Rules, the paid services are suspended for the duration of the restriction or terminated upon blocking. In this case, the payment is not refunded.

9.1. The «Secure Deal» service (payment for work via an account of a partner bank, with the funds held until the work is delivered) is under development and is currently unavailable. Its terms and cost will be published in a separate document upon its launch.

10.1. The Company has the right to amend this document, including prices, limits and the commission rate. The new version is published on the Service at least 5 (five) calendar days before it takes effect; the Company additionally notifies users of material changes via the personal account or by email. The previous version applies to services paid for before the changes take effect.

10.2. The user is obliged to independently monitor changes to this document, prices, limits and the commission rate on the «Pricing» page and in the personal account. Publication of the new version on the Service constitutes proper notice to the user, regardless of whether they have received additional notice by email or in the personal account. Continued use of the Service, including payment for paid services after the new version takes effect, means the user’s consent to it.

10.3. The document is governed by the legislation of Georgia. The rights of users provided for by the consumer protection legislation of Georgia are not limited by this document.

Payment questions and refund requests: support@promfree.com. Claims: stepan@promfree.com. Phone: +995 568 862 381.